Privacy Policy
Updated: July 27, 2025

I. Introduction

Controller: Wolff Audio
Website: https://www.wolffaudio.com/

Wolff Audio produces, distributes, and promotes professional hi‑end audio equipment. We value your privacy and commit to protecting your personal data under the GDPR (EU 2016/679), the CCPA, and other applicable laws.

Legal bases for processing (GDPR):

  • Consent: You have given clear consent for specific processing.

  • Contract: Necessary to fulfill our contract with you.

  • Legal obligation: Compliance with legal requirements.

  • Legitimate interests: Our interests (e.g., marketing, security) provided your rights aren’t overridden.

By using our Website or Services or providing personal data, you consent to this policy.

Key links:

II. Data We Collect

We collect the following categories of personal data in connection with our Services and Website:

  • Identifiers: Name, email address, postal address, phone number, account credentials.

  • Commercial Information: Purchase history, billing details, payment method.

  • Internet or Electronic Network Activity: IP address, device identifiers, browsing behavior, pages viewed, search history.

  • Technical Data: Browser type and version, operating system, device information, cookie identifiers.

  • Geolocation Data: Approximate location based on IP address or device settings.

  • Marketing & Communications Data: Preferences, consents, interaction history (e.g., email opens, clicks via ActiveCampaign, Meta Pixel events).

  • Professional or Employment-Related Data: Job title, employer details (when provided).

We do not collect sensitive categories of personal data (e.g., race, religion, health) except when explicitly required for a specific service and with your consent.

Data Retention: We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods range from the duration of your relationship plus five years, subject to applicable laws.

III. Categories of Third Parties

We may share personal data with:

  1. Logistics & Payment: Couriers; banks/payment operators.

  2. Technical & Support: Equipment/software maintenance.

  3. Dealers & Distributors: Authorized resellers.

  4. Service Providers: Consultancy, billing, fraud detection, analytics, technical support, ActiveCampaign (email marketing/CRM), Meta Pixel (advertising), Google Analytics, Hotjar, Microsoft Clarity.

  5. Affiliates: Companies under common control.

  6. Legal & Safety: Authorities for lawful requests; threats or violations.

  7. Business Transactions: Mergers, acquisitions, sales of assets.

  8. Consent: Other uses with your explicit consent.

California “Sale” of Personal Information: Under the CCPA, “sale” includes disclosure or sharing for valuable consideration. We do not sell/share data for monetary consideration. If that changes, California residents may opt out via our preference center: Do Not Sell My Personal Information.

III. Web Analytics & Marketing Automation

To enhance our Website and Services, we use cookies and tracking technology. Data is processed anonymously. Our tools include:

  • Google Analytics & Conversion Tracking

  • Microsoft Clarity

  • Hotjar

  • ActiveCampaign: Email campaigns, audience segmentation, automation, tracking delivery, open, and click rates.

  • Meta Pixel: Optimizes ads on Facebook, Instagram, Audience Network.

  • Google Tag Manager: Tag orchestration (respects browser settings).

IV. Storage & International Transfers

Data is stored on secure servers. Transfers of EU/EEA data outside the EEA employ Standard Contractual Clauses or Privacy Shield mechanisms.

V. Security Measures

We implement encryption, access controls, audits, and training. No system is completely secure; we cannot guarantee absolute protection.

VI. Children’s Privacy

Our Services are not for individuals under 18. We do not knowingly collect data from minors. If discovered, we delete it.

VII. Your Rights & Choices (GDPR & CCPA)

Rights under GDPR & CCPA:

  • Access: Confirm and receive your data.

  • Rectification: Correct inaccuracies.

  • Erasure: Delete data when eligible.

  • Restriction: Limit processing.

  • Portability: Obtain data in machine-readable form.

  • Objection: Oppose processing (including direct marketing).

  • Withdraw Consent: Revoke consent (does not affect prior processing).

VII.a. Marketing Opt‑Out

Click “unsubscribe” in any marketing email (including from ActiveCampaign) or update preferences in your account. Transactional messages remain unaffected.

VII.b. CCPA Rights & Opt‑Out

California residents also have the right to:

  • Know: Categories/pieces of collected data.

  • Delete: Remove personal data.

  • Opt‑Out of Sale/Sharing: Request refraining from future sale/sharing at Do Not Sell My Personal Information.

  • Non‑Discrimination: No penalty for exercising rights.

To exercise rights, email privacy@wolffaudio.com. We respond within 30 days (possible two-month extension).

VIII. Sources of Information

  1. You: Data you provide (registration, orders).

  2. Automatic: Cookies, logs, device & location info.

  3. Third Parties: Dealers, distributors, support centers.

IX. Exercising Your Rights

Submit requests to privacy@wolffaudio.com. We’ll verify identity before acting.

X. Complaints

EU/EEA and California residents may complain to a supervisory authority.

XI. Cookies & Similar Technologies

We use cookies and web beacons on our Website and in emails (including ActiveCampaign and Meta pixels). Manage non‑essential cookies in your device or via our Cookie Preferences page.

XII. Controller Contact

Wolff Audio
 3330 Cahuenga Boulevard West, Suite 303, Los Angeles, CA 90068, USA
Email: admin@wolffaudio.com
Privacy inquiries: privacy@wolffaudio.com

XIII. Updates to this Policy

We may update this policy. The “Last update” date will reflect changes, and we’ll notify users as required.